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Glossary of Terms
- What is FTP?
File Transfer Protocol) -- A very common method of moving files between two Internet sites. FTP is a special way to login to another Internet site for the purposes of retrieving and/or sending files.
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- What is HTTP?
(HyperText Transport Protocol) -- The protocol for moving hypertext files across the Internet. Requires a HTTP client program on one end, and an HTTP server program on the other end. HTTP is the most important protocol used in the World Wide Web (WWW).
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- What is an ip number or address?
(Internet Protocol Number) -- Sometimes called a dotted quad. A unique number consisting of 4 parts separated by dots, e.g. 165.113.245.2
Every machine that is on the Internet has a unique IP number - if a machine does not have an IP number, it is not really on the Internet. Most machines also have one or more Domain Names that are easier for people to remember.
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- What is POP or POP3?
Short for Post Office Protocol, a protocol used to retrieve e-mail from a mail server. Most e-mail applications (sometimes called an e-mail client) use the POP protocol, although some can use the newer IMAP (Internet Message Access Protocol).
There are two versions of POP. The first, called POP2, became a standard in the mid-80's and requires SMTP to send messages. The newer version, POP3, can be used with or without SMTP.
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- What is ASP?
ASP (Active Server Pages)
Microsoft NT scripting language which allows YOU to design web pages that can make displaying, manipulating and editing databases quick and easy.
You can find more information about ASP by visiting http://www.microsft.com/asp
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- What is CGI?
Common Gateway Interface) -- A set of rules that describe how a Web Server communicates with another piece of software on the same machine, and how the other piece of software (the "CGI program") talks to the web server. Any piece of software can be a CGI program if it handles input and output according to the CGI standard. Usually a CGI program is a small program that takes data from a web server and does something with it, like putting the content of a form into an e-mail message, or turning the data into a database query. You can often see that a CGI program is being used by seeing "cgi-bin" in a URL, but not always.
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- What is Bandwidth?
How much data you can send through a connection. Usually measured in bits-per-second. A full page of English text is about 16,000 bits. A fast modem can move about 15,000 bits in one second. Full-motion full-screen video would require roughly 10,000,000 bits-per-second, depending on compression.
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- What is a COOKIE?
A message given to a Web browser by a Web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.
The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. When you enter a Web site using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your Web browser which stores it for later use. The next time you go to the same Web site, your browser will send the cookie to the Web server. The server can use this information to present you with custom Web pages. So, for example, instead of seeing just a generic welcome page you might see a welcome page with your name on it.
The name cookie derives from UNIX objects called magic cookies. These are tokens that are attached to a user or program and change depending on the areas entered by the user or program. Cookies are also sometimes called persistent cookies because they typically stay in the browser for long periods of time.
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- What is CO-Location services?
Most often used to refer to having a server that belongs to one person or group physically located on an Internet-connected network that belongs to another person or group. Usually this is done because the server owner wants their machine to be on a high-speed Internet connection and/or they do not want the security risks of having the server on thier own network.
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- What is Data Transfer?
This is the amount of data that you are allowed to transfer with your account. Data is this case usually referrs to images, text, or anthing else that the web server must transfer to the user's web browser. As a general rule 500 MB of data transfer is equivilant to about 20,000 page views.
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- What is a BackBone?
A high-speed line or series of connections that forms a major pathway within a network. The term is relative as a backbone in a small network will likely be much smaller than many non-backbone lines in a large network.
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- What is Server Side Includes (SSI)?
Commands that can be included in web pages that are processed by the web server when a user requests a file. The command takes th form . For example, a common use for SSI commands is to insert the date or last modified date on a file.
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- What is SMTP?
Simple Mail Transport Protocol) -- The main protocol used to send electronic mail on the Internet.
SMTP consists of a set of rules for how a program sending mail and a program receiving mail should interact.
Almost all Internet email is sent and received by clients and servers using SMTP, thus if one wanted to set up an email server on the Internet one would look for email server software that supports SMTP
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- What is SSL?
(Secure Sockets Layer) -- A protocol designed by Netscape Communications to enable encrypted, authenticated communications across the Internet.
SSL used mostly (but not exclusively) in communications between web browsers and web servers. URL's that begin with "https" indicate that an SSL connection will be used.
SSL provides 3 important things: Privacy, Authentication, and Message Integrity.
In an SSL connection each side of the connection must have a Security Certificate, which each side's software sends to the other. Each side then encrypts what it sends using information from both its own and the other side's Certificate, ensuring that only the intended recipient can de-crypt it, and that the other side can be sure the data came from the place it claims to have come from, and that the message has not been tampered with.
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FTP
- What is FTP?
(File Transfer Protocol) -- A very common method of moving files between two Internet sites. FTP is a special way to login to another Internet site for the purposes of retrieving and/or sending files.
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- What is an FTP Client?
AN FTP Client is a program on your computer that allows you to login to your the server where your website is located.
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- Where Can I get an FTP Client / Program?
There are many FTP Clients available, We have a few available for download please visit http://www.webhostingdirect.net/downloads/ftp/
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- What is my ftp HOSTNAME?
The Hostname for your ftp is simply ftp.yourdomain.com (or .net ect.)
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- What is my ftp Username?
Your ftp username is generaly the same as your control panel login name, The FTP server limits the username to 8 characters so if your control panel username is more than 8 characters your ftp username is the first 8.
You can also find your ftp username in the control panel under the "Account Preference" section.
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- How can I change my FTP password?
You can change your FTP password by logging into the control panel, Click on "Account Preference" on the left menu bar, then click "change" next to ftp password.
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- I have logged into the ftp but i see two folders where does my web site go?
When you log into your ftp site you will see two folders "logs" and "yourdomain.com" you need to put all your files and folders into the folder "yourdomain.com"
Note: "yourdomain.com" will actualy be the name of your domain
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General Questions
- What is the difference between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use NT.
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- What do I need to use web hosting services?
Web browser and Internet connection is all that is needed.
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- How do I change my billing information?
First you need to log into the control panel. You can do this by clicking on the "Member Login" link on our main page.
Next Go to Billing->Billing Info menu, and click the Change Billing Info button.
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- How do I change my contact information?
First you need to log into the control panel. You can do this by clicking on the "Member Login" link on our main page.
Next Go to Acct. Preferences->Contact Info and edit your contact information.
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- Can I accept credit cards on my site? Will it be secure?
Yes, our servers support secure transaction protocol, such as SSL.
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- What is SSL?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
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- I lost my password, what should I do?
Click on the "Member login" link on our main page. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions.
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- What happens if I excess my data transfer limit?
You will first receive an email from the supprt dept. explaining that you are near the limit.
Any data transfer in excess of plan threshold will be charged at the end of the billing period.
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- Can I purchase additional disk space?
Additional disk space can be purchased through the control panel
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- What happens if I purchase additional products in the middle of the month?
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.
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Pre Sales Questions
- Why are your price's so low? Are there any hidden Costs?
MHhosting.net agrees our prices are low, However the web hosting industry is a very competative market We offer a very good product at a more than competative price.
Their are no hidded costs. With the exception of our dedicated server plan there are no Setup Fees!
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- I use Microsoft FrontPage is this Supported?
YES, ALL of our plans currently support Microsoft FrontPage 2002. Don't Worry if you have an older version of Frontpage such as MS Frontpage 98 That will work Also.
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- Is PHP Supported?
YES, ALL of our plans support PHP 4.xx
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- Is CGI / PERL Supported?
YES, All plans include support for cgi and perl. However even though it is supported on the windows plans, If you plan to run alot of applications we recommend using a unix plan.
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- What Data Bases are supported?
We have support for MY-SQL, Access, PostGres, and MS SQL
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- Does it cost more for Data Base support?
We offer access to MySql, PostGres at no additional charges.
MS SQL 2000 is available in the Advanced windows package only.
MS Access is available in ALL Windows Plans.
The only limitation is your disk space. The database is served by a different server than your web site, You are allowed an equal amount of space on the database server. Example: If you have the basic plan you would be allowed 100mb for your website and 100mb for your database
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- Can I have My own email Address?
YES, Once you have a domain name (example.com) you can setup any email address's you choose (you@example.com)
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- Can I send Bulk Email?
NO, MHhosting.net Strictly Prohibits sending of Bulk Email or Spam. Any account used to send Bulk Email will be terminated imediatly
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- Can I host more then one domain name on one package?
Yes. If you own multiple domain names and wish to use the extra space with your current account to host them, this service is a great way do so. We will forward another domain name owned by you to a sub-directory created by you within your current account. For example, when someone goes to www.yourdomain.org, they could automatically be sent to www.yourdomain.com/somedirectory. The best part is that the visitor still sees www.yourdomain.org.
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- Do you offer free CGI Scripts?
YES, We offer CGI,PHP,ASP scripts pre installed. You can choose from: Guestbooks, Chat scripts, Counters and form mail.
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- Do you offer Cold Fusion support?
YES, But this is only included in the windows advanced plan
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- What are the cost if I decide to upgrade later?
We do not charge any upgrade fees.
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- . Why not offer an "unlimited web space" plan?
We know that some companies are offering this, but we do not believe any company can truly offer "unlimited disk storage" or "unlimited traffic" at standard prices without sacrificing their integrity. If it were true, we could offer to host CNN's web site for $19.95 per month. This simply isn't reality.
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- What kind of technical support can I expect?
WHD offers 24 hour toll free technical support. Other companies offer 24 hour tech support but you may get a pager, voicemail or long on-hold times. When you call our technical support, a technician picks up the phone to assist you immediately with any issue or question you may have. We also offer live support chat and support through a ticket based email system
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- If I sign up for a plan, will you ever raise my fee?
No. You will continue to benefit from the same special pricing for as long as you are our customer. Your fee will never go up.
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- How long does it take for my account to be activated?
All accounts are activated instantly. Once you sign-up online the account is created and ready for use. Keep in mind that DNS changes take upto 24 hours once you have transferred your domain, For this reason upon account sign-up you will be given a temporary url to use until your domain is live.
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- How can you offer so much disk space?
Years ago when disk space was at more of a premium, web hosting packages were largely designed around the amount of disk space a web site needed. With 60 and 80 GB hard drives available at the same price a 1 GB hard drive would have cost just a few years ago, there is simply no reason for disk storage to have such an influence on pricing.
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