Billing Info
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Control Panel has a fully automated billing system. Usually resources/services
(domain, mailbox, account, traffic, FTP etc.) which make up your plan
are paid. Actually, when you sign up for the plan, you are buying a predefined
set of resources.
How do I pay? Shall I pay?
In Control Panel, you can choose between different types of payment:
- Credit card - this type of payment allows you to pay for resources
online. Control Panel supports several type of credit cards (Visa, Master
Card, American Express, Discovery).
- Check - you must send a check to a specified location. After
the check is received, the account will become available for use.
- Trial - in some plans you can sign up as a trial user, which
allows you to become familiar with the system. If you don't like Control Panel
services, you won't have to pay anything. If you like the system and
decide to become a pay user, you will be charged for the services you
have used during the trial period.
To work with the billing system, select Billing in the user menu:
This will open several sub-items. Here is what they are used for:
- Online Price: lists various types of fees for
the resources (services) available under your plan and shows free resource
units if there are any. It also
- Online Invoice: shows your balance and
charges for this specific billing profile.
- Online Sum Invoice: shows charges for any of
your billing profiles broken down by payment intervals.
- Billing Profile: here you can view
your credit card and/or billing info, change billing period.
- Money Back: here you can remove your account
and claim your money back.
Now, let us look at each of them in detail
Where
Are My Billing Details Stored? (Billing Profiles)
Your billing details, such as billing info
(essential for checks) and credit card info
(valid only for credit card payment), are stored in the billing profile.
Control Panel also supports multiple billing profiles (see below).
You can modify neither billing info nor credit card info in the billing
profile, you can only create a new profile. You cannot delete a billing
profile either. When you sign up as a pay user, a new billing profile
is created. A new billing profile can be created under an existing billing
profile as well. For trial users, no billing profile is created. The system,
however, keeps track of all trial user's purchases and includes them into
the user's bills available in Online Invoice.
Multiple Billing Profiles
Control Panel supports multiple billing profiles. This feature gives you
an opportunity to use several billing info or credit cards in turn, activating
the address you would like to get bills at or the credit card to be charged.
Also, you can share Billing information between your accounts. This means
you can pay with one card / receive bills at one address for all your
accounts. Settings are configured individually for each billing profile.
To create a new billing profile or view the settings of the existing profiles
select Billing Profile Info in the Billing menu. You would be taken to
the page similar to this:
- New Billing Profile: Here you can create a new billing profile.
After you create it, it will be the active profile.
- Receive the invoice by e-mail?:Toggle the ON/OFF
button to receive/unsubscribe invoice e-mails that inform you of:
- how much was accrued/charged for a) each paid operation, b) as
recurrent and usage fee when passing to a new payment interval;
- your current balance status.
- Change Billing Profile: Here you can activate any of you billing
profiles. Select the profile you want and press Activate.
- Billing Period: Your plan may have various payment intervals.
Here you can switch between them. Find extensive coverage below.
You cannot modify billing information in any billing profile, you can
only create a new profile. You cannot delete your billing profiles.
When you sign up as a pay user, H-SPhere creates a new billing
profile. To create a new account under an existing billing profile, select
Account Info -> Add Account.
If you sign up as a trial user, no billing profile is created.
Still, the system keeps track of all your purchases and includes them
into your bills. You can see these bills on the Online Invoice page
(see below).
When And How Often Do I Pay?
(Billing Period)
When you register as a pay user, Control Panel starts a new billing period
and charges fees for the resources. The billing period defines WHEN the
system charges the fees. For fee types see Online Price.
Your plan may have several billing periods. They differ on duration and
fee discounts.
A new billing period starts:
- immediately on account creation
- credit card paid accounts - after signup
- check paid accounts - after moderation
- on resuming suspended account
- on switching to another plan
- on changing your billing period
A billing period is closed:
- on quitting hosting
- on account suspending
- on switching to another plan
- on changing your billing period
What
Do I Pay For? (Online Price)
The prices for the resources (services) that are or can be included into
your account are listed in the Online Price table:
Where
Can I Find Billing History For One Account? (Online Invoice)
If you want to see the invoice for a particular billing profile and only
for one account, you can go to the Online Invoice. An invoice consists
of consequent bills:
Balance shows how much money you have on your balance. A negative
balance shows how much you owe for the services used. This is usually
appropriate for users who pay by check and for credit card users whose
credit cards failed to be charged.
Credit restricts your ability to buy new resources in case your
credit card fails to be charged or you have run out of your 'check' money.
- Description: the name of your current account.
- Amount: the amount accrued for the billing period. This amount
consists of accruals for all resources, including the setup, recurrent
and usage fee. However, it does not include or depend on factual charges,
nor is it related to debits and credits to the account. For example,
if you were accrued $10 setup fee, the Amount will show $10.00,
even if your credit card has been immediately credited by this amount.
- From: the beginning of the payment period.
- To: the end of the payment period. In the example illustrated
above, Opened means that the billing period has not finished.
A new bill is created for every new payment interval The initial setup
fee is put in a separate bill.
To view details of any bill in the invoice, click its Description in
the first column. The picture below illustrates details of the initial
setup bill:
*To get a printable version of your bill, click the Printer icon in
the bill header which will open it in a separate window suitable for immediate
printout .
Where
Can I See All Bills for The Billing Profile Regardless of The Account?
(Online Summary Invoice)
Click on the Online Summary Invoice, and you will be able to select
for which billing profiles you would like to get bills. If you are just
starting with your account, you will see something like this:
The Online Summary Invoice page displays all the bills of the selected
billing profile regardless of the account.
Select the profile from the box and press the Get Invoice button.
If you signed up as a trial user, no billing profile was created for
your account. However, Control Panel keeps track of all your purchases, which
you can see on the Online Invoice page.
When you sign up as a new pay user, a new billing profile is created.
To create a new account under an existing billing profile, select Account
Info -> Add Account.
For details on this page see the Online
Invoice section above.
Can
I Review My Billing and Credit Card Info?
You may review your billing and credit card info by clicking on the Billing
Profile Info link on the Billing menu.
Billing Info comprises the details such as first and second names,
company name, phone, e-mail and address you provided at the sign up aside
from your contact info. This is where the admin mails bills if you has
chosen to pay by check. This info is also used to contact the person responsible
for the financial aspects of your account.
Credit Card Info comprises the number, name and expiration date
of user's credit card.
Both Billing and Credit Card Info can be different for the each billing
profile. If you are a trial user, the Billing Profile Info page is your
gateway to sign up to a pay plan:
If you have already signed up for a pay plan, your Billing Profile Info
page will show all details of your billing profile.
How
Can I Get My Money Back?
When using Control Panel, you can claim all your recurrent and usage payments
back if you decide to quit hosting during the Money Back period. Mind
that the setup fees for any resources will not be returned.
Not all plans allow to claim money back. To find out whether this feature
is available under a plan, go to the signup/login page and click the link
that says: To compare available hosting plans and price schemes, please
click here. In the form that appears, check the boxes to the plans
you want to compare or click the Plan group link to compare grouped plans
and their price schemes. In the first section of the chart that appears
find Money Back Guarantee.
To claim the money back, select Money Back in the Billing
menu. The following page will appear:
After you click the first link, your account will be suspended:
The amount due will be sent by check to the address you specified in
the Billing Info.
IMPORTANT: No money is put back on your credit cards, it is put
on your ballance or sent out by check!
